All Systems Operational

RM Connectivity Operational
South West Connectivity Operational
Bath & N.E. Somerset Operational
Bournemouth Operational
Bristol Operational
Cornwall Operational
Devon Operational
Dorset Operational
Gloucestershire Operational
N. Somerset Operational
Plymouth Operational
Poole Operational
Somerset Operational
South Gloucestershire Operational
Swindon Operational
Torbay Operational
Wiltshire Operational
South East Connectivity Operational
DNS Operational
Email Operational
SMTP Store & Forward Operational
SSL Connect Operational
Web Filtering Operational
SafetyNet Plus Operational
SafetyNet Plus Transparent Module Operational
Web Hosting Operational
Voice Services Operational
Hosted Voice Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Firewall Upgrade Feb 12, 2026 20:00 - Feb 13, 2026 03:00 GMT

We will be performing some hardware upgrades to our central firewall service. Due to the resilient nature of the network, we are expecting any impact to be minimal.

To enable us to complete these upgrades successfully, we will be implementing a change freeze on the affected firewall rule-set from Tuesday 10th at 9AM until Friday 13th at 10AM. This will only impact a subset of our customers who are hosted on this particular firewall cluster. Our self-service firewall platform will also be unavailable for this subset of customers during this window.
Posted on Jan 29, 2026 - 16:00 GMT
Feb 3, 2026

No incidents reported today.

Feb 2, 2026

No incidents reported.

Feb 1, 2026

No incidents reported.

Jan 31, 2026

No incidents reported.

Jan 30, 2026
Emergency Firewall Maintenance
Completed - The scheduled maintenance has been completed.
Jan 30, 04:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 30, 03:00 GMT
Scheduled - We will be performing emergency maintenance on one of our firewall clusters, there will be a 10-15 minute interruption to connectivity during this time.
Jan 29, 16:21 GMT
Jan 29, 2026

No incidents reported.

Jan 28, 2026
Webhosting - Planned Maintenance
Completed - The scheduled maintenance has been completed.
Jan 28, 07:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 02:00 GMT
Scheduled - We will be performing maintenance on our Windows Web Hosting platform on Wednesday, 28th Januvary, 2026 between 02:00 AM BST and 07:00 AM BST. There will be a brief disruption to websites hosted on the Windows Web Hosting servers during this time.
Jan 19, 14:41 GMT
Jan 27, 2026

No incidents reported.

Jan 26, 2026
DNS and Email relay - Planned Maintenance
Completed - The scheduled maintenance has been completed.
Jan 26, 23:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 17:30 GMT
Scheduled - We will be performing maintenance on our DNS and Email relay servers on Monday 26th Januvary 2026 from 17:30 to 23:30 BST. We are not anticipating any downtime for the service during this work. This maintenance is required to keep our systems secure and up-to-date.
Jan 22, 11:09 GMT
Issues with SafetyNet Browsing This Morning
Resolved - The root cause of the issue was identified and resolved during our routine monitoring. The proxy performance has been monitored since and is performing as expected.
Jan 26, 10:09 GMT
Investigating - We are aware of an issue affecting users browsing the internet using SafetyNet this morning. We are currently investigating and will provide further updates when available.
Jan 14, 09:54 GMT
Jan 25, 2026

No incidents reported.

Jan 24, 2026

No incidents reported.

Jan 23, 2026
Firewall Upgrade
Completed - The scheduled maintenance has been completed.
Jan 23, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 02:00 GMT
Scheduled - We will be performing some software upgrades to our central firewall service. Due to the resilient nature of the network, we are expecting any impact to be minimal.
Jan 20, 13:21 GMT
Jan 22, 2026

No incidents reported.

Jan 21, 2026

No incidents reported.

Jan 20, 2026
Scheduled maintenance on storage array
Completed - The scheduled maintenance has been completed.
Jan 20, 23:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 17:30 GMT
Scheduled - We will be conducting a planned maintenance on one of our storage devices on Tuesday, 20th January 2026, from 17:30 to 23:30 BST. This maintenance is required to keep our systems secure and up-to-date. Due to the resilient nature of the network, we are expecting any impact to be minimal.
Jan 20, 12:17 GMT
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