SafetyNet Go - Updates
Update - We are aware of page loading issues when using the V3 extension for SafetyNetGo using Chrome version 103. We are continuing to investigate this issue.
Jul 14, 2025 - 16:35 BST
Update - We have identified an issue where browsing history is not being shown in reports.
There was an issue with a delay in logs showing in the Browsing Reports which prevented these from being shown.
A fix has been deployed to show all data from the 26th-28th June and a fix is being deployed shortly to ensure all data from the 29th onwards shows. There is no action required by customers.
Jun 30, 2025 - 08:33 BST
Update - The new EDGE extension is now available.

This extension auto-updates so you will now see the V3 version of the extension in use on your devices.
If you cannot see the extension updated, please reboot the devices and this will ensure the update happens.
Jun 27, 2025 - 11:59 BST
Monitoring - Google is making a mandatory change that affects all Chrome and Edge extensions – moving from Manifest V2 to Manifest V3. In simple terms, this means the way extensions are built is changing, and we’re updating SafetyNet Go to match. If the extension isn’t updated, your SafetyNet Go filtering will stop working.

The new CHROME extension will be available from Monday 30th June.
You need to upgrade to this extension before the 26th July, otherwise your extension will stop working.
The help guides for the new CHROME extension can be found here - https://rmsafetynet.helpdocsonline.com/safetynet-go-manifest-v3-extension-upgrades

We will be updating the status page to confirm when the EDGE extension is ready for you to upgrade to.
Jun 25, 2025 - 10:25 BST
RM Connectivity ? Operational
South West Connectivity Operational
Bath & N.E. Somerset Operational
Bournemouth Operational
Bristol Operational
Cornwall Operational
Devon Operational
Dorset Operational
Gloucestershire Operational
N. Somerset Operational
Plymouth Operational
Poole Operational
Somerset Operational
South Gloucestershire Operational
Swindon Operational
Torbay Operational
Wiltshire Operational
South East Connectivity Operational
DNS Operational
Email Operational
SMTP Store & Forward Operational
SSL Connect ? Operational
Web Filtering Operational
SafetyNet Plus Operational
SafetyNet Plus Transparent Module Operational
Web Hosting Operational
Voice Services Operational
Hosted Voice Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Webhosting - Planned Maintenance Sep 1, 2025 01:00-06:00 BST

We will be performing maintenance on our Windows Web Hosting platform on Sunday 31rst August, 2025 between 01:00 AM BST and 06:00 AM BST. There will be a brief disruption to websites hosted on the Windows Web Hosting servers during this time
Posted on Aug 28, 2025 - 13:30 BST
Aug 31, 2025

No incidents reported today.

Aug 30, 2025

No incidents reported.

Aug 29, 2025
Leased Line Circuit Maintenance
Completed - The scheduled maintenance has been completed.
Aug 29, 23:59 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 00:00 BST
Scheduled - We will be performing planned maintenance on some end-customer leased line circuits between Monday 28th July and Thursday 29th August 2025.

During this period, there may be brief service interruptions, with an at risk window of up to 2 hour per circuit. This work is part of our ongoing efforts to ensure the continued performance, reliability, and security of our network.

Maintenance will be scheduled outside of core hours wherever possible to minimise disruption. No end-customer circuits will be affected during exam results windows.

We appreciate your understanding as we carry out this essential work. Any updates or changes will be posted here.
For any questions or concerns, please contact your support team.
Jul 22, 09:24 BST
RM SafetyNet - Planned Maintenance
Completed - The scheduled maintenance has been completed.
Aug 29, 23:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 29, 04:30 BST
Scheduled - On Friday, August 29th 2025, We will be performing planned maintenance work on RM Safetynet AdminUI. A brief period of downtime may occur within the maintenance window, but due to the resilient nature of the network, any impact is expected to be minimal.
Aug 22, 14:19 BST
Emergency Maintenance - Virgin Media Leased Lines
Completed - The scheduled maintenance has been completed.
Aug 29, 23:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 29, 10:00 BST
Scheduled - We will be performing some emergency maintenance to replace a NTE which may affect a small number of customers using Virgin Media leased line circuits. Due to the resilient nature of the network, any impact is expected to be minimal.
Aug 29, 06:29 BST
Core Network Maintenance
Completed - The scheduled maintenance has been completed.
Aug 29, 17:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 09:00 BST
Scheduled - As part of our continuous programme of improvement we will be undertaking upgrades to our core network from Monday 16th June to Friday 29th August 2025.

We do not anticipate any disruption or outages will be caused by this work, however the periods between 20:00 to 02:00 each Tuesday and Thursday night should be considered at risk.
Jun 11, 11:40 BST
Aug 28, 2025
Authentication issues with RM SafetyNet Go
Resolved - The issues experienced yesterday with SafetyNet Go have now been resolved. However, if you continue to experience any issues, please contact our Service Desk using your normal support routes.
Aug 28, 10:13 BST
Investigating - We are currently investigating an issue with a subset of users authenticating with RM SafetyNet Go. We will provide further updates as soon as possible.
Aug 27, 12:25 BST
Webhosting - Planned Maintenance
Completed - The scheduled maintenance has been completed.
Aug 28, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 28, 02:00 BST
Scheduled - We will be performing maintenance on our Windows Web Hosting platform on Wednesday 28th August, 2025 between 02:00 AM BST and 06:00 AM BST. There will be a brief disruption to websites hosted on the Windows Web Hosting servers during this time
Aug 14, 06:37 BST
Aug 27, 2025

Unresolved incident: SafetyNet Go - Updates.

Aug 26, 2025
RM SafetyNet - Planned Maintenance
Completed - The scheduled maintenance has been completed.
Aug 26, 23:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 04:30 BST
Scheduled - On Tuesday, August 26th 2025, We will be performing planned maintenance work on RM Safetynet AdminUI and RM SafetyNet Background services. A brief period of downtime may occur within the maintenance window, but due to the resilient nature of the network, any impact is expected to be minimal.
Aug 20, 14:20 BST
Aug 25, 2025

No incidents reported.

Aug 24, 2025

No incidents reported.

Aug 23, 2025

No incidents reported.

Aug 22, 2025

No incidents reported.

Aug 21, 2025

No incidents reported.

Aug 20, 2025

No incidents reported.

Aug 19, 2025

No incidents reported.

Aug 18, 2025

No incidents reported.

Aug 17, 2025

No incidents reported.

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