Identified - Some customers may experience policy schedules being applied at incorrect times. We have identified the root cause of the issue and we are currently investigating a fix.
Please accept our apologies for any inconvenience caused. Further updates will be issued in due course.
May 01, 2026 - 10:47 BST
Please accept our apologies for any inconvenience caused. Further updates will be issued in due course.
May 01, 2026 - 10:47 BST
Monitoring - Issue partially resolved. Browsing Reports will be available and complete for all customers from today. Safeguarding alerts will be issued as normal.
Some browsing data from 22 April to 30 April may not be available, and some safeguarding alerts generated during this time period may not yet have been issued. We are working to resolve both of these, and further updates will be issued in due course.
May 01, 2026 - 09:33 BST
Some browsing data from 22 April to 30 April may not be available, and some safeguarding alerts generated during this time period may not yet have been issued. We are working to resolve both of these, and further updates will be issued in due course.
May 01, 2026 - 09:33 BST
Update - This may impact the generation of safeguarding alerts for some customers also. We have determined the root cause of the issue, and we are preparing to implement a fix. We will update again once we are able to advise a timescale to resolve.
Apr 30, 2026 - 14:36 BST
Apr 30, 2026 - 14:36 BST
Update - This may impact the generation of safeguarding alerts for some customers also. We have determined the root cause of the issue we are preparing to implement a fix. We will update again once we are able to advise a timescale to resolve.
Apr 30, 2026 - 14:35 BST
Apr 30, 2026 - 14:35 BST
Investigating - We are currently investigating an issue affecting the RM SafetyNet Browsing Report feature for some customers.
During this time, affected customers may experience incomplete or unavailable browsing reports. Related features including Dashboard, Alerts, and Alert History may also display partial or missing data for the impacted period.
Our technical teams are actively working to resolve the issue as a priority. We apologize for any inconvenience caused and will provide further updates as soon as possible.
Apr 27, 2026 - 14:51 BST
During this time, affected customers may experience incomplete or unavailable browsing reports. Related features including Dashboard, Alerts, and Alert History may also display partial or missing data for the impacted period.
Our technical teams are actively working to resolve the issue as a priority. We apologize for any inconvenience caused and will provide further updates as soon as possible.
Apr 27, 2026 - 14:51 BST
Investigating - We are currently investigating an issue affecting browsing of some websites using SafetyNet Go.
Some websites are being blocked at the host, including some sites hosted in or protected by AWS and Cloudflare services. Other providers not listed may be similarly affected.
Our technical teams are actively working to resolve the issue. We apologize for any inconvenience caused and will provide further updates as soon as possible.
Apr 30, 2026 - 11:26 BST
Some websites are being blocked at the host, including some sites hosted in or protected by AWS and Cloudflare services. Other providers not listed may be similarly affected.
Our technical teams are actively working to resolve the issue. We apologize for any inconvenience caused and will provide further updates as soon as possible.
Apr 30, 2026 - 11:26 BST
Investigating - We are aware of an issue preventing customers from making changes to their DNS records. We are currently investigating and will provide an update as soon as one is available
Apr 20, 2026 - 13:26 BST
Apr 20, 2026 - 13:26 BST
RM Connectivity
Operational
South West Connectivity
Operational
Bath & N.E. Somerset
Operational
Bournemouth
Operational
Bristol
Operational
Cornwall
Operational
Devon
Operational
Dorset
Operational
Gloucestershire
Operational
N. Somerset
Operational
Plymouth
Operational
Poole
Operational
Somerset
Operational
South Gloucestershire
Operational
Swindon
Operational
Torbay
Operational
Wiltshire
Operational
South East Connectivity
Operational
DNS
Degraded Performance
Email
Operational
SMTP Store & Forward
Operational
SSL Connect
Operational
Web Filtering
Degraded Performance
SafetyNet Plus
Degraded Performance
SafetyNet Plus Transparent Module
Degraded Performance
Web Hosting
Operational
Voice Services
Operational
Hosted Voice
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
What is RM SafeClix?
